The ITIL 4 Foundation guide describes one of the most significant challenges with IT support as the “watermelon SLA effect”. It refers to a mismatch between the service provider’s perception of its ...

Software that manages the availability of network-centered applications within an organization, such as email, intranets and client/server. It monitors all the components of an application to see if ...

Managing software applications in today’s fast-paced digital world can feel like juggling too many balls at once. With the rise of SaaS tools and employees introducing unapproved apps, it’s easy for ...

Effective application inventory management is a cornerstone for businesses aiming to maintain robust security, ensure compliance, and optimize operational workflows. Keeping track of all the software ...