As artificial intelligence (AI) systems have gained steam in 2023, so have business efforts to implement them into their day-to-day operations. Many companies are feeling pressure to adapt, as the ...
Groundbreaking AI Supervisor Engine coordinates agents built with natural language to resolve complex customer service cases, and manage human handoffs for fast and accurate resolutions ZÜRICH and SAN ...
Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...
Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...
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