More and more companies, government agencies, educational institutions and philanthropic organizations are today in the grip of a new phenomenon. I’ve termed it “metric fixation.” The key components ...

To meet these business challenges, we have set some critical success factors for IT at Reed Elsevier, which our projects must contribute to. These are the development of demonstrably superior external ...

“You can’t manage what you can’t measure” is a tired mantra, so let’s advance the discussion: What the heck are you measuring---and why? Talk to enough business owners, investors and advisors and you ...

Performance metrics have been around government for quite some time, maybe ten years or more. It started with City Stats and has spread across the nation to other governments. I struggled with ...

An organization's IT team is responsible for the speed and performance of its online experience. Most teams monitor performance with page weight calculations, or page load time, but there's a lot more ...

A Once-Popular Performance Metric May Be Returning – and It Has Implications for Executive Pay EVA (Economic Value Added) may be making a comeback as a performance measure for companies, and this ...