At its core business process management is the administrative activities aimed at (1) defining a process, (2) establishing responsibilities, (3) evaluating process performance and (4) identifying ...

Preserving company processes and culture are key ingredients in a successful merger or acquisition. Consider the case of Whole Foods and Amazon. Amazon’s summer 2017 acquisition of Whole Foods ...

Business process management (BPM) is the practice of discovering and controlling an organization’s processes to align them with business goals as the business evolves. The goal of BPM is to help your ...

HOUSTON--(BUSINESS WIRE)--APQC has launched its first-ever Process Excellence Certification. Built around decades of best practice and benchmarking research, the course features the application of ...

When you sell physical goods, you want your customers to receive their orders on time. This requires a good understanding of product distribution. Furthermore, it's important to choose the right ...

In a recent article, I took a critical look at the burgeoning robotic process automation (RPA) market – and found that in many cases, vendor promises were well ahead of functionality for this ...

A big part of growth is knowing you need to change and adapt. Teams that take this to heart will know that even if their work gets done it doesn’t mean you can’t improve it or make it easier for ...

Benner, Mary, and M. Tushman. "Process Management, Technological Innovation, and Organizational Adaptation." Chap. 15 in Business Process Transformation, edited by Varun Grover and M. Lynne Markus, ...

Benner, Mary J., and Michael L. Tushman. "Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited." Academy of Management Review 28, no ...