Global insurer Allianz is moving beyond case-centric towards object-centric process mining to help it really understand the customer journey. Allianz is one of the world’s leading insurance companies ...

Systems Thinking is a way of looking at the way things are made in the world and understanding how processes influence one another in a larger system. Linear thinking is a narrow way of looking at the ...

Business publications are replete with stories of well-intentioned business initiatives that went awry or caused unexpected adverse effects. Consider the case from 2024 of a popular seafood restaurant ...